BAE Systems Customer Best Practices

Spam Policy:

Sender Policy Framework (SPF):

• SPF fights return-path address forgery and makes it easier to identify spoofs.


• Domain owners identify sending mail servers in DNS. SMTP receivers verify the envelope sender address against this information, and can distinguish authentic messages from forgeries before any message data is transmitted.


• A significant majority of spam is forged. SPF allows mail servers to easily distinguish forgeries from legitimate mail. Importantly, SPF works before the message body is transmitted, saving the bandwidth cost of downloading the message and the CPU cost of filtering it.


BAE Systems' SPF record: "v=spf1 include:spf.usa.net"

The official SPF web site can be found at www.openspf.org

Reporting inbound Spam to BAE Systems Abuse:

• In general, customers should report spam by forwarding a copy of the message including full header and body to abuse@usa.net.
  
  
• Other options available:
  
  
Net@ddress - all users have the option to click the web-client's 'Submit-as-Spam' button which simultaneously updates BAE Systems Abuse staff and Brightmail of the delivered spam.

CMS hosted domains subscribed to Brightmail - users have the option to click the web-client's 'Submit-as-Spam' button which simultaneously updates BAE Systems Abuse staff and Brightmail of the delivered spam.

How to obtain email headers:

• Exchange OWA (web) :
  Headers are unavailable
  
  
• MSOutlook Express :
  Right click on unopened email and select FORWARD AS ATTACHMENT.
  
  
• MSOutlook 2003 and 2007:
  Forward as an attachment. Open a new email and drag the spam email to it.
  
  
• MSOutlook 1998, 2000 (9.0) and 2002 (10.0):
  Open the email; go to the view menu; select options. A box called Message Options will appear. At the bottom of the box is a window containing the complete message headers. Copy these and place them within the body of the email you send to us.
  
  
• MSOutlook 5.5:
  Open the email; go to the file menu; select properties. A box will appear with a general and details tab. Click on the details tab and copy the headers and place them within the body of the email you send to us.
  
  
• MSOutlook 4.0:
  Open the email; go to the view menu; select options. You will see a box labeled 'Internet Headers'. Highlight and copy (right click, copy) these into the email you send to us.
  
  
• BAE Systems web client
  Select FORWARD AS ATTATCHMENT.
  
  
• Eudora:
  Open the email; find the small button that says Blah, Blah, Blah; click on that button. You will see the full headers displayed, highlight them and copy them into the email you send to us.
  
  
• Netscape:
  Open the email; go to the view menu; pull the 'Headers' menu over and click on 'all'. Highlight the headers displayed in the email and copy them into the email you send to us.
  
  
• For Netscape Messenger 6.2:
  Go to Netscape Messenger Inbox
  Select View - Headers - All
  Highlight the headers displayed in the email and copy them into the email you send to us.
  
  
• Thunderbird:
  View > Headers > All
  Highlight the headers displayed in the email and copy them into the email you send to us.
  
  
• Other:
  Consult the documentation for your client software.

Outbound Bulk Email:

• BAE Systems is not a bulk/mass email provider. Email such as advertisements, solicitations, newsletters, community/public service announcements and similar are a separate email industry. BAE Systems authorizes only bulk email that is transactional* as defined by the Can-Spam Act as it doesn't require the same maintenance as opt-in email. Customers must contact Support for access to this server pool.


* Transactional is email between a business and its customers that is required to maintain the business relationship such as invoices or account status change notifications.